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Privacy policy

Privacy Policy

This Privacy Policy describes how https://xq0pan-wd.myshopify.com/ (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions, need more information about our privacy practices, or wish to make a complaint, please contact us by email at info@munch-box.co.uk or by mail at:

Munch-box Eco Friendly Limited
Coppermill Lane, West Hyde, Rickmansworth, Hertfordshire, WD3 9XS, United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and the information required to process your purchases. If you contact us for customer support, additional details may be collected. In this Privacy Policy, “Personal Information” refers to any information that can identify an individual. Below is a summary of what we collect and why:

Device Information

  • Purpose of collection: To load the Site accurately for you and perform analytics to optimize its use.
  • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
  • Disclosure for business purposes: Shared with Shopify.
  • Collected Information: Browser version, IP address, time zone, cookie data, viewed pages/products, search terms, and interactions.

Order Information

  • Purpose of collection: To provide products/services, process payments, arrange shipping, issue invoices or confirmations, screen for fraud, and provide marketing (with your consent).
  • Source: Provided directly by you.
  • Disclosure for business purposes: Shared with Shopify and shipping partners.
  • Collected Information: Name, billing/shipping address, payment details (e.g., credit card numbers, PayPal), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide effective customer support.
  • Source: Provided directly by you.
  • Disclosure for business purposes: Shared as required to address your query.
  • Collected Information: Details you provide during the support process.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent/guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share Personal Information with service providers to facilitate our services:

  • Shopify powers our store (see their Privacy Policy: Shopify Privacy).
  • We may share Personal Information to comply with laws, subpoenas, or lawful requests or to protect our rights.

Behavioral Advertising

We use Personal Information to provide targeted ads or marketing communications. For example:

  • Google Analytics: Helps us understand Site usage. (More info: Google Privacy). You can opt out at: Google Opt-Out.
  • Advertising Partners: Information about your use of the Site and purchases is shared via cookies.

Opt-out options:

You can also visit the Digital Advertising Alliance’s opt-out portal: DAA Opt-Out.

Using Personal Information

We use Personal Information to:

  • Provide products/services.
  • Process payments and shipping.
  • Communicate updates on products/services and offers.

Lawful Basis (GDPR)

If you reside in the EEA, we process your Personal Information under these lawful bases:

  • Your consent.
  • To fulfill a contract.
  • Legal compliance.
  • Legitimate interests, without overriding your fundamental rights.

Retention

We retain Personal Information for as long as necessary unless you request deletion. For more on erasure rights, see the Your Rights section.

Cookies

Cookies enhance your browsing experience by remembering preferences. For detailed cookie types, see Shopify’s list: Shopify Cookies.

Cookies we use include:

  • Necessary Cookies: For store functionality (e.g., cart and checkout).
  • Analytics Cookies: To track user behavior and improve the Site.

Control cookies via browser settings or visit: All About Cookies.

Do Not Track

We do not alter data collection in response to “Do Not Track” signals.

Changes

We may update this policy to reflect changes to our practices or for legal/regulatory reasons.

Complaints

If unsatisfied with our response, you may file a complaint with the relevant data protection authority. For the UK, visit: ICO Complaint.

Last Updated: 27th January, 2025